A service level agreement for UNOPS was expected to be concluded by the second quarter of 2005.

The Board considers that the absence of an adequate service level agreement prevents UNOPS from adequately regulating the quality of the service that it receives from its service providers.

The management of this new arrangement is through a contract that may include one or more service level agreement(s).

One General Service (Principal level) and four General Service (Other level) posts

Service (Other level) LL, Local level.

Abbreviations GS (PL), General Service (Principal level) GS (OL), General Service (Other level).

Comment by the Administration. UNFPA has reviewed with UNDP the service level agreement, including the terms and conditions addressing bank reconciliations, and the agreement was finalized in April 2005.

Abbreviations FS Field Service GS OL General Service (Other level) NO National Officer GS LL General Service (Local level).

This practice has spread such that now it is common for a customer to engage a service provider by including a service level agreement in a wide range of service contracts in practically all industries and markets.

Level annual debt service

Estimated level of service delivery

Abbreviations RB, regular budget XB, extrabudgetary GS (OL), General Service (Other level) GS (PL), General Service (Principal level).

Abbreviations RB, regular budget XB, extrabudgetary GS (PL), General Service (Principal level) GS (OL), General Service (Other level).

Abbreviations RB, regular budget XB, extrabudgetary GS (PL), General Service (Principal level) GS (OL), General Service (Other level).

Objective 1 support system and business activities requiring technology and automation. The Fund's service level agreement will be used as the basis for reporting performance.

One General Service (Other level) post

One General Service (Other level) post

One General Service (Other level) post

Three General Service (Other level) posts

GS OL General Service (Other level)

GS LL General Service (Local level)

Three General Service (Other level) support staff

One General Service (Other level) support post

Abbreviations ASG Assistant Secretary General FS Field Service GS OL General Service Other level GS PL General Service Principal level NS national staff SS Security Service USG Under Secretary General UNV United Nations Volunteers.

Abbreviations CEO, Chief Executive Officer DCEO, Deputy Chief Executive Officer GS (PL), General Service (Principal level) GS (OL), General Service (Other level).

Abbreviations NS national staff, NO national officer, GS General Service (Other level), GS (PL) General Service (Principal level), UNV United Nations Volunteer

Abbreviations NS national staff, NO national officer, GS General Service (Other level), GS (PL) General Service (Principal level), UNV United Nations Volunteer

Furthermore, the level of service received from UNDP and the costs attributable to these services have not been adequately regulated through service level agreements.

Abbreviations RB, regular budget GS, General Service PL, Principal level OL, Other level XB, extrabudgetary LL, Local level.

Traffic can be prioritised with Classes of Service, coupled with Service Level Agreements (SLAs) that underpin quality of service performance guarantees.

One General Service (Principal level) post, Senior Administrative Assistant

One General Service (Other level) to provide secretarial assistance

Three General Service (Other level) posts for Accounting Assistants

Service level agreements will be periodically reviewed and updated.

The staffing table also includes the creation of two National Programme Officer and eight Local level posts in the field offices, one General Service (Other level) for programme support at headquarters, as well as two General Service (Principal level) and seven General Service (Other level) positions under management and administration.

Comment by the Administration. Owing to resource constraints, the revision of the memorandum of understanding with UNDP and the implementation of an adequate service level agreement are planned for the future.

Eight General Service (Other level) posts to support Desk Officers

One General Service (Other level) post to provide administrative support

Abbreviations RB, regular budget LL, Local level FS, Field Service.

(d) Six Radio Operators, General Service (Other level) (new posts)

(e) Three Administrative assistants, General Service (Other level) (new post)

These should be included under a contractual agreement between the organizations, indicating the agreed level of service and the financial commitments for both parties (fees, cost recovery mechanisms or other financial arrangements).

Comment by the Administration. UNFPA has held discussions on the service level agreement with UNDP with the aim of reviewing the performance indicators and cost drivers of the activities of UNDP Treasury.

(a) Procurement Division, Department of Management eleven posts (one P 5, three P 4, four P 3, one General Service (Principal level) and two General Service (Other level))

Creation of two posts of Treasury Assistant (General Service (Other level))