Gulf Air introduced a no smoking policy on flights to Singapore and Australia in 1998, which the airline later extended through its whole network.

Managing and promoting destinations

Functionalities and services of DMSs

Despite the proven benefits of moving DMSs online, only a handful of countries, mainly developed ones, have fully developed DMSs in place.

Destination management and promotion are key strategies to respond to consumers' expectations, ensure sustainable development and improve the relative position of destinations in developing countries on the global tourism market.

In order to set up a DMS, Governments and DMOs should organize consultative meetings with relevant partners.

Managing and promoting destinations online

Managing and promoting destinations online

Internationally, it has direct flights to several destinations in Africa, Asia and Europe.

Table 1. Singapore OFDI stock, by geographical distribution, 1981 2003

The role of ICTs in developing tourism The innovation process in the tourism industry Managing and promoting destinations online E business challenges Concluding remarks.

There are really two kinds of negative reviews that we've received.

Table 1 (Cont'd). Singapore OFDI stock, 1981 2003

Polynesian Airlines, Air New Zealand and Air Pacific provide regional air service to New Zealand, Australia, Fiji, Vanuatu, Tonga, New Caledonia, Tahiti and the Cook Islands.

A revenue analysis should be carried out in order to define the best options for a cost revenue model to differentiate the costs and revenues according to the different categories of tourism providers and final users of the DMS.

Viet Nam is also viewed as one of the most secure destinations in the world.

Life is going to be made out of all the possible lines that go in all the possible directions in three dimensions.

A review of the status of e tourism initiatives undertaken by national DMOs in LDCs, based on an informal survey of national tourism websites, highlighted the main challenges encountered in the development of an effective DMS.

ICT, and in particular DMSs, can increase the participation and networking of all stakeholders, thereby helping to reduce leakages of tourism revenues.

However, the experience of several DMSs in both developing and developed countries shows that a free subscription for tourism enterprises guarantees their larger participation in the DMS.

In order to define the strategic, administrative and technological aspects of the DMS, feasibility studies should be conducted, and a consensus on objectives, targets and relevant actions should be reached by all stakeholders.

Some DMOs have developed booking engines in partnership with ICT providers and have defined transaction fees applicable to the different participants in the DMS.

The establishment of a DMS depends on the costs involved and the capacity of DMOs to run different functionalities in light of the technological, human and financial resources available and the capacity of the various stakeholders.

Experts considered that, in order for a DMO to be successful, its membership needs to embrace all the participants in the tourism sector, including private and public entities.

Croatia is ranked as the 18th most popular tourist destination in the world.

In particular, destinations are encouraged to review the wisdom of an integrated regional marketing approach.

The city walls are one of the more popular tourist destinations in Gyeonggi Province.

An annual fee could be charged according to the level of services supplied by the DMS.

Furthermore, experts recognized the importance of creating a DMS brand.

In this sense, customer relationship management is essential to an effective DMS.

As part of the proposed DMO workspace, each DMO would be invited to present case studies using a template (yet to be defined).

Panellists cited change management adapting existing business processes and practices as the main difficulty for destination management organizations (DMOs) and tourism enterprises.

In the case of India, further DMS development is likely to result in the dot travel domain concentrating on commercial activities.

DMOs should advertise the existence of their e tourism website.

The maintenance and improvement of a successful DMS are part of a permanent and ongoing process.

In this sense it needs to promote its products (the destination's content) but not itself (the DMO).

They tend to invest within the Asian region, focusing primarily on such low cost destinations as China, Indonesia, Malaysia, Thailand and Viet Nam.

Wat Arun or Temple of Dawn is one of the most popular destinations in Bangkok, the capital of Thailand.

Depending on the level of requirements and the availability of resources, different functions of a DMS can be implemented gradually. DMOs begin with the management of information on tourism products and services and their online promotion.

It addressed capacity building issues and identified areas where technical assistance and training are needed to assist tourism enterprises in building up efficient DMS.

In addition, experts proposed the development of a virtual space to share technical, marketing and strategic solutions, as well as best practices in managing destinations online.

Located from George Town, Penang Hill (Bukit Bendera) is one of the most popular destinations in Penang.

A large majority of e tourism websites in developing countries have still not moved to more sophisticated functions such as online booking facilities or customer management functions.

Providing information on the Internet about destinations would be meaningless if Internet traffic could not be secured.

The development of a DMS should be based on the recognition that each destination has its own characteristics.