He says, How do you get your employees to smile so much?

There is such a man in your employ, isn't there?

Isn't it unprecedented for you to come in person after one of your employees?

You want your employees to do what you ask them to do, and if they've done that, then they can do extra.

I believe that when you train your employees to be risk averse, then you're preparing your whole company to be reward challenged.

There was a time, if you wanted to know what your employees thought about you, you walked down to the factory floor and asked them when customer service meant you talk to a human being.