That's a case of microphthalmos, which is malformed eyes, and that's a permanent condition it cannot be treated.

But what did disturb her was she got very persistent images or hallucinations of faces and as with Rosalie, the faces were often deformed, with very large teeth or very large eyes.

No. I think the actual answer is that once you reframe it, once you get out of one set of stale expectations from a failed project that had its day, but now, for whatever reason, is tarnished, you can actually rekindle the kind of human kindness and sharing that something like this on Craigslist represents.